Frequently Asked Questions
Q1: How to Order?
Our user-friendly website lists hundreds of products in many different categories. Just browse, choose and add your selected product to the cart. Put your details and check out by selecting a payment method. You will receive a confirmation email and call from our team shortly.
Q2: How to use Cart?
The cart allows you to review your selection, make sure everything is okay, make some changes before ordering if needed, see the final price and the total amount. You will access it every time you click on “Buy a product” or on “Cart” at the top of the page.
Q3: How to log in?
You can log in through:
- Your email
Q4: Where's my order?
Go to ‘Your Account’ and ‘Order History & Details’.
Q5: Do I have to create an account to shop with you?
You can place your order with us without having an account. But if you make an account with us, it will allow you to order easily without having to fill in your details every time you shop with us.
You will also receive benefits such as order tracking, regular updates about offers and discount codes.
Q6: Do I have to order online?
As we are primarily an online retailer therefore you can only order online. It is fast, convenient and safe. Plus, you get a larger variety of products. In uncertain conditions for instance if your internet crashes, then you may call our customer support team and order via telephone.
Q7: How do I know that my order has been placed?
- Once you’ve placed your order, you will receive an order confirmation email containing your order number.You will also receive a confirmation call from our team shortly.
- Once our team has procured your order from the distributor you will receive a second email to updateyou when your order is on its way to you.
- Lastly, when your parcel is dispatched, we will send a third email to you.
- If an email does not appear to have been received, please check your spam folder.
Q8: Can I make changes to my order?
Definitely! You may change the order until you receive a confirmation call from our customer representative. After you receive a confirmation call, you will not be able to make changes to your order.
Q9: Can I cancel my order?
Yes! If in case you want to cancel your order after placing it, you will need to make sure that you cancel it before shipment. Once you receive an email saying that the order has been shipped, you won’t be able to cancel it.
Q10: Can I get a refund if the price has changed since I ordered it?
Prices keep changing in an online store based on demand, response, season and trend. In this case, we will not refund the difference.
Q11: I'm missing an item from my order, what do I do?
We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.